Return Policy

Our number one priority at DMEShoppe.com is to make sure our customers are satisfied and as such we try to help you order the right product for your needs. Before ordering online we strongly suggest that you speak with our knowledgeable staff that can guide you with the selection depending on your individual needs as it will enhance your shopping experience with us.

 

We understand that occasionally you may receive a product that does not work out for you, therefore you can return many items sold on DMEshoppe.com within 30 days of receipt for a full refund.

For the health and welfare of others cushions, shower chairs, bath products, hand cycles, some wheelchairs, custom wheelchairs and transfer boards are not returnable.


Some manufacturers will not allow returns on certain products be sure to check with Customer Service if you have any questions. Before returning, please call customer service at 239-936-7070 to get a Return Authorization number.

Damaged Merchandise Return Policy

When you receive your order from the shipping company, please examine it carefully. If you receive a damaged box, examine the contents immediately and refuse the delivery if the merchandise is damaged. If, after accepting the product you discover damaged merchandise, please call 239-936-7070 or email us at email us to report the damage and obtain an RA number. A product replacement will be sent out at no additional charge.

 

Non Damaged Merchandise Return Policy

To qualify for a return

  • You must contact us within 30 days of the date you receive the product.
  • Product must be in new condition. Cracks, scratches, dirty or marked, if the packaging is destroyed, or any indications of usage will not be accepted. The product must be in new, resalable condition.
  • Product must be returned in its original packaging.
  • You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.
  • You must write the RA number on the outside of the package you are returning. Returns without a RA number may be refused and sent back to you. Items that can be returned for refund are returned at the customer’s expense in their original packaging and meet the following conditions:

    There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

      • For the health and welfare of others cushions, shower chairs, bath products, handcycles, some wheelchairs, custom wheelchairs and transfer boards are not returnable.
      • Ultralightweight wheelchairs
      • Sport wheelchairs
      • Custom wheelchairs
      • Handcycles
      • Lift Chairs with custom fabrics and/or heat and massage
      • Open-Box Items
      • Mattresses

    Restocking Fees

    For some products a restocking fee may be applicable, please contact our customer service department at 239-936-7070 for more information.


    Return Shipping

    Unless DMEShoppe made an error, return shipping is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number.


    Please note that returns may go back to a different location than they originated from, the location will be indicated when obtaining a Return Authorization number.


    Refunds

    Refunds will be issued once the product has been returned and found to be in satisfactory condition as stated within provided that all provisions have met.